• GETTING STARTED
Finding The Right Care Home For Your Loved Ones
We understand that choosing residential care is a major decision. Our aim is to make the enquiry and admissions process clear, respectful and supportive from the very first conversation.
HOW IT WORKS
A Simple, Supportive Process
We understand that choosing a residential care home is one of the most significant decisions a family will make. Throughout the admissions process we aim to be transparent, supportive and responsive to your questions and concerns.
Our team will take the time to understand your loved one's needs, preferences and life history to ensure we can provide appropriate, person-centred care from day one.
We encourage open communication and partnership with families at every stage from initial enquiry through to admission and beyond.
READY TO GET STARTED?
01253 341550
Mon-Fri, 9am-5pm
enquiries@terebinthltd.com
We aim to respond within 24 hours
Choose Your Pathway
We've created dedicated routes for families and professionals to ensure you get the right support and information for your specific needs.
For Families
Choosing a care home is one of the hardest decisions you'll make. We understand that, and we're here to support you every step of the way.
Make Enquiries
For Professionals
We work with Social Workers, NHS Discharge Teams, and Commissioners to provide fast, transparent, and responsive admissions.
Make ReferralTHE ADMISSION PROCESS
From First Contact to Admissions
A clear, supportive pathway designed to make the process as straightforward as possible for you and your family.
Initial Contact
Get in touch by phone or email to discuss your needs. We will listen carefully, answer your questions and provide information about our homes and services — with no pressure at any point.
Conversation and Assessment
We will have a detailed conversation about the person requiring care — their needs, preferences, daily routine and any specific requirements. This helps us understand how we can provide the right support.
Home Visit
We warmly encourage visits to our homes so you can see the environment, meet our staff and ask any questions. This helps families make informed, confident decisions in their own time.
Care Planning
If a placement is agreed, we will work with you to develop a person-centred care plan that reflects your loved one's individual needs, preferences and personal history.
Admission and Settlement
We support a smooth transition, helping your loved one settle in and ensuring families feel confident and well-informed throughout. Our team remains available to you at every stage.
Information We Need
To provide the best possible care, we'll need some key information about your loved one. Don't worry if you don't have everything straight away — we can work through this together.
Personal and Medical Information
Full name, date of birth, and NHS number- Medical history and current medications
- GP and other healthcare provider details
- Any diagnosis or ongoing health conditions
Care Needs and Preference
- Daily life needs
- Dietary requirement and preferences
- Activities, hobbies, and interest
- Religious, cultural, or language needs
Funding Information
- Local Authority funding status
- Self funding or top-up arrangement
- Contact Details for social workers
Emergency Contacts
- Next of kin and family contact details
- Power of attorney information
- Preferred method of communication
- Emergency contact number
WHAT TO EXPECT
Our Commitment to You
We understand that choosing residential care is a significant decision for families. Throughout the admissions process we aim to be transparent, supportive and responsive to your questions and concerns.
Our team will take the time to understand your loved one's needs, preferences and life history to ensure we can provide appropriate, person-centred care from day one.
We encourage open communication and partnership with families at every stage from initial enquiry through to admission and beyond.
No pressure, no rush
We give families the time and space they need to make the right decision with confidence.
Open family communication
We keep families informed and involved at every step, from first contact to ongoing care.
Person-centred from day one
Care plans are built around the individual — their history, preferences and daily needs.
Smooth, supported transition
We help residents and families settle in with confidence, care and continuity.
COMMON QUESTIONS
Frequently Asked Questions
Answers to questions families often ask us about the admissions process.
You can contact us directly by phone, email or through the website contact form.
Have more questions? We are here to help.
Get in TouchMaking a Professional Referral?
If you're a Social Worker, NHS Discharge Coordinator, or Local Authority Commissioner, visit our dedicated Referrals Portal for fast-track admissions support.